RETURNS & WARRANTY
Limited Lifetime Warranty
Tantra Vape warrants the Karma Pen(“product”) purchased in the USA/Canada against defects in material and workmanship under normal use and in accordance with operating instructions for a period of your lifetime from the date of purchase by the original end-user purchaser.
The Limited Lifetime Warranty covers the Karma Pens only. This Warranty is limited to repairs or replacements of Battery if defective in workmanship or material.
Warranty is only valid when purchased from a physical store or an Authorized Online Retailer including being purchased directly from the Tantra Vape Website. www.tantravape.com
This Warranty shall be void upon transfer of ownership of this product and is effective only when used in the United States/Canada.
Tantra Vape agrees to repair or replace the product at no charge. Providing that the product is delivered to the Tantra Vape distribution center.
All shipping charges must be prepaid. Return instructions must be requested by sending an email to firstname.lastname@example.org. Please follow the instructions carefully to avoid any delays.
To honor this Warranty and to ensure the best service to our customers, Tantra Vape requires the following information to be included with the returned unit:
- A copy of the original sales receipt
- Your address and phone number
- A detailed description of the problem
- Email: email@example.com for RMA # ( RMA# is required for product intake)
This Warranty does not cover damage resulting from negligent use, misuse, or abuse, damage caused by accident or dropping, or damage caused by water/liquid.
This Warranty does not cover cosmetic deterioration resulting from unapproved cleaning solvents, accident, misuse or neglect. Any unauthorized alteration of this product will void this Warranty and the owner’s right to operate this product.
14781 Pomerado Rd.
Poway, Ca 92064